NOTE: This feature is not available to all providers.

In Scenario #1, you would void when the customer decides not to purchase the product.

  1. Search for the contract using the customer Name, the VIN, or the Contract Number.

  2. Select the contract you want to void by clicking the box next to the contract.

  3. Click the void button in the bottom right.

  4. Click on yes when you are prompted.

In Scenario #2, you would void when there is inaccurate information across all of the contracts for the deal.

  1. Search the for the contracts using the customer’s name or VIN number.

  2. Click on the checkbox in the header to select all the contracts.

  3. Click the void button in the bottom right.

  4. Click on yes when you are prompted.

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