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General
18 articles in this collection
Written by
Joey Rausch
SPP Unavailable
Enable Alternate Financing to use SPP.
Written by
Joey Rausch
Updated over a week ago
Setting Up Dealertrack Integration
If you use Dealertrack, you will need to complete the following steps for your transactions to feed into Tail Light applications.
Written by
Joey Rausch
Updated over a week ago
Canceling Contracts
You may have to contact your provider to cancel a contract.
Written by
Joey Rausch
Updated over a week ago
Contacting Client Support
Chat is the best way!
Written by
Joey Rausch
Updated over a week ago
Glossary of Terms
Common industry terms and their meanings.
Written by
Joey Rausch
Updated over a week ago
Training Schedule
Menu training happens once a week and Reporting training is scheduled for twice a week!
Written by
Joey Rausch
Updated over a week ago
Adding a New User
Adding users varies by provider. Find your provider below to learn how to give access to Tail Light applications to new users.
Written by
Joey Rausch
Updated over a week ago
Unable to Find a Suitable Font Error
You're Adobe Reader may need an update.
Written by
Joey Rausch
Updated over a week ago
Admin Access in Tail Light Applications
Admins have more capabilities than users.
Written by
Joey Rausch
Updated over a week ago
Tail Light and DMS Compatible Systems
Tail Light integrates with the following DMS systems.
Written by
Joey Rausch
Updated over a week ago
Locating Lender Codes in your DMS System
Lender codes need to be entered into the applications correctly so we can pull that data out of your DMS.
Written by
Joey Rausch
Updated over a week ago
How To
Password Reset Instructions
Depending on what application you are using and your provider, there are various ways to change or reset your password.
Written by
Joey Rausch
Updated over a week ago
Optimal PC Settings for Internet Explorer (IE)
Internet Explorer 11 is recommended for the best user experience only when you are using Tail Light Menu integrated with SPAN or Rate Track.
Written by
Joey Rausch
Updated over a week ago
Optimal PC Settings for Google Chrome
Google Chrome is the recommended browser when you are using Tail Light Reporting and Menu when integrated with Commerce.
Written by
Joey Rausch
Updated over a week ago
Changing from Microsoft Edge to Internet Explorer (IE)
Microsoft Edge is not compatible with our software at this time. It can be difficult to tell which one you are using.
Written by
Joey Rausch
Updated over a week ago
Cancel Tail Light Applications
Just email us.
Written by
Joey Rausch
Updated over a week ago
Cancel DMS Integration
Just email us.
Written by
Joey Rausch
Updated over a week ago
Zurich
Ordering Brochures and Paper Forms
We are aware that at some dealerships, you may utilize brochures and paper forms to sell 3rd party products.
Written by
Joey Rausch
Updated over a week ago