General

SPP Unavailable

Enable Alternate Financing to use SPP.

Written by Joey Rausch
Updated over a week ago

Setting Up Dealertrack Integration

If you use Dealertrack, you will need to complete the following steps for your transactions to feed into Tail Light applications.

Written by Joey Rausch
Updated over a week ago

Canceling Contracts

You may have to contact your provider to cancel a contract.

Written by Joey Rausch
Updated over a week ago

Contacting Client Support

Chat is the best way!

Written by Joey Rausch
Updated over a week ago

Glossary of Terms

Common industry terms and their meanings.

Written by Joey Rausch
Updated over a week ago

Training Schedule

Menu training happens once a week and Reporting training is scheduled for twice a week!

Written by Joey Rausch
Updated over a week ago

Adding a New User

Adding users varies by provider. Find your provider below to learn how to give access to Tail Light applications to new users.

Written by Joey Rausch
Updated over a week ago

Unable to Find a Suitable Font Error

You're Adobe Reader may need an update.

Written by Joey Rausch
Updated over a week ago

Admin Access in Tail Light Applications

Admins have more capabilities than users.

Written by Joey Rausch
Updated over a week ago

Tail Light and DMS Compatible Systems

Tail Light integrates with the following DMS systems.

Written by Joey Rausch
Updated over a week ago

Locating Lender Codes in your DMS System

Lender codes need to be entered into the applications correctly so we can pull that data out of your DMS.

Written by Joey Rausch
Updated over a week ago

Password Reset Instructions

Depending on what application you are using and your provider, there are various ways to change or reset your password.

Written by Joey Rausch
Updated over a week ago

Optimal PC Settings for Internet Explorer (IE)

Internet Explorer 11 is recommended for the best user experience only when you are using Tail Light Menu integrated with SPAN or Rate Track.

Written by Joey Rausch
Updated over a week ago

Optimal PC Settings for Google Chrome

Google Chrome is the recommended browser when you are using Tail Light Reporting and Menu when integrated with Commerce.

Written by Joey Rausch
Updated over a week ago

Changing from Microsoft Edge to Internet Explorer (IE)

Microsoft Edge is not compatible with our software at this time. It can be difficult to tell which one you are using.

Written by Joey Rausch
Updated over a week ago

Cancel Tail Light Applications

Just email us.

Written by Joey Rausch
Updated over a week ago

Cancel DMS Integration

Just email us.

Written by Joey Rausch
Updated over a week ago

Ordering Brochures and Paper Forms

We are aware that at some dealerships, you may utilize brochures and paper forms to sell 3rd party products.

Written by Joey Rausch
Updated over a week ago